Aplikasi Monitoring dan Evaluasi Petugas Pelayanan Gangguan PLN ULP Manakarra Berbasis Android: Android-Based Monitoring and Evaluation Application for PLN ULP Manakarra Disturbance Service Officers

M Ikhsan U; Ansar Ansar; Zulkifli; Abdurrahman Rustam Hakim

Authors

M Ikhsan U Universitas Tomakaka Author
Ansar Universitas Tomakaka Author
Zulkifli Universitas Tomaka Author
Abdurrahman Rustam Hakim AMIK Tomakaka Author

Keywords:

android, electricity disturbance services, mobile application, monitoring and evaluation, PLN ULP Manakarra

Abstract

The State Electricity Company (PLN), as the largest electricity provider in Indonesia, plays a crucial role in ensuring the quality of electricity distribution to the public. One of the units responsible for direct customer service is the Manakarra Customer Service Unit (ULP) in Mamuju Regency. Although PLN has launched the PLN Mobile application to facilitate customer complaints and service, the application still faces limitations, particularly in areas with no communication signals. This situation results in the complaint process and performance monitoring of service personnel not running optimally, as it still relies on manual methods that are slow and prone to delays. This study aims to develop an Android-based PLN ULP Manakarra Service Officer Monitoring application as a solution to these problems. The method used is the Waterfall model, which includes the stages of needs analysis, system design, implementation, testing, and maintenance. Research data was obtained through field observations, interviews with officers, and documentation studies related to the customer disruption handling process. The results show that the developed application is able to support the monitoring process more effectively by providing complaint features, real-time notifications, and tracking the status of disruption handling. This application also makes it easier for supervisors to assess the performance of officers in the field, particularly in areas with limited access to communication networks. In conclusion, this Android-based application can improve the operational efficiency of ULP Manakarra and provide more responsive services to customers, thereby contributing to increasing public satisfaction.

Author Biographies

M Ikhsan U, Universitas Tomakaka

Sistem Informasi
Ansar, Universitas Tomakaka

Sistem Informasi
Zulkifli, Universitas Tomaka

Sistem Informasi
Abdurrahman Rustam Hakim, AMIK Tomakaka

Teknik Komputer

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Android-Based Monitoring and Evaluation Application for PLN ULP Manakarra Disturbance Service Officers